This one really made no sense to me at first. I was attempting to create a new file storage pool on our NS960 Celerra. Upon launching the disk provisioning wizard, it would pause for a minute and then give the following error:
“ERROR: Unable to continue provisioning. click for details”
It was strange because I have plenty of disks that could be used for provisioning. Why wasn’t it working?
Here is the detailed error message:
Message: Unable to continue provisioning
Full Description: Not able to fetch disk information. n Command Failed, error code: 1, output: errormessage:string=”Timeout (60 seconds) waiting for state SS_DISKS_LOADED”
Recommended Action: No recommended action is available. Go to http://powerlink.EMC.com for more information.
Event Code: 15301214354
As a workaround and to test the issue, I used 8 spare SATA drives and created a new raid group, with one large LUN using all of the space. I added it to the Celerra storage group and rescanned the SAN for storage.
The following error popped up:
Brief Description: Invalid credentials for the storage array APM01034413494.
Full Description: The FLARE version on this storage array requires secure communication. Saved credentials are found, but authentication failed. The Control Station does not have valid credentials.
Recommended Action: Set the credentials by running the “nas_storage -modify <backend_name> -security” command.
Message ID: 13422231564
Well, how about that. An error message that actually gives you the command to resolve the problem. 🙂 As it turns out, one of our other SAN administrators had changed the password for the system account. Running nas_storage -modify id=<xx> -security resolved the problem.
(Note: You can get the ID number by running nas_storage -list)