VPLEX Unisphere Login hung at “Retrieving Meta-Volume Information”

I recently had an issue where I was unable to log in to the Unisphere GUI on the VPLEX, it would hang with the message “Retrieving Meta-Volume Information” after progressing about 30% on the progress bar.

This was caused by a hung Java process.  In order to resolve it, you must restart the management server. This will not cause any disruption to hosts connected to the VPLEX.

To do this, run the following command:

ManagementServer:/> sudo /etc/init.d/VPlexManagementConsole restart

If this hangs or does not complete, you will need to run the top command to identify the PID for the java service:

admin@service:~>top
Mem:   3920396k total,  2168748k used,  1751648k free,    29412k buffers
Swap:  8388604k total,    54972k used,  8333632k free,   527732k cached

  PID USER      PR  NI  VIRT  RES  SHR S   %CPU %MEM    TIME+  COMMAND
26993 service   20   0 2824m 1.4g  23m S     14 36.3  18:58.31 java
 4948 rabbitmq  20   0  122m  42m 1460 S      1  1.1  13118:32 beam.smp
    1 root      20   0 10540   48   36 S      0  0.0  12:34.13 init

Once you’ve identified the PID for the java service, you can kill the process with the kill command, and then run the command to restart the management console again.

ManagementServer:/> sudo kill -9 8798
ManagementServer:/> sudo /etc/init.d/VPlexManagementConsole start

Once the management server restarts, you should be able to log in to the Unisphere for VPLEX GUI again.

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