If you have a need to gather XtremIO logs for EMC to analyze and they are unable to connect via ESRS, there is a method to gather them manually.  Below are the steps on how to do it.

1. Log in to the XtremIO Management System (XMS) GUI interface with the ‘admin‘ user account.

2. Click on the ‘Administration‘ tab, which is on the top of the XtremIO Management System (XMS) GUI banner bar.

3. On the left side of the Administration window, choose the ‘CLI Terminal‘ option.

4. Once you have the CLI terminal up, enter the following CLI command at the ‘xmcli (admin)>‘ prompt.  This command will generate a set of XtremIO dossier log files: create-debug-info.  Note that it may take a little while to complete.  Once the command completes and returns you to the ‘xmcli (admin)>’ prompt, a complete package of XtremIO dossier log files will be available for you to download.

Example:

xmcli (admin)> create-debug-info
The process may take a while. Please do not interrupt.
Debug info collected and could be accessed via http:// <XMS IP Address> /XtremApp/DebugInfo/104dd1a0b9f56adf7f0921d2f154329a.tar.xz

Important Note: If you have more than one cluster managed by the XMS server, you will need to select the specific cluster.

xmcli (e012345)> show-clusters

Cluster-Name Index State  Gates-Open Conn-State Num-of-Vols Num-of-Internal-Volumes Vol-Size UD-SSD-Space Logical-Space-In-Use UD-SSD-Space-In-Use Total-Writes Total-Reads Stop-Reason Size-and-Capacity

XIO-0881     1     active True       connected  253         0                       60.550T  90.959T      19.990T              9.944T              44

2.703T     150.288T    none        4X20TB

XIO-0782     2     active True       connected  225         0                       63.115T  90.959T      20.993T              9.944T              20

7.608T     763.359T    none        4X20TB

XIO-0355     3     active True       connected  6           0                       2.395T   41.111T      1.175T               253.995G            6.

251T       1.744T      none        2X40TB

xmcli (e012345)> create-debug-info cluster-id=3

5. Once the ‘create-debug-info‘ command completes, you can use a web browser to navigate to the HTTP address link that’s provided in the terminal session window.  After navigating to the link, you’ll be presented with a pop-up window asking you to save the log file package to your local machine.  Save the log file package to your local machine for later upload.

6. Attach the XtremIO dossier log file package you downloaded to the EMC Service Request (SR) you currently have open or are in the process of opening.  Use the ‘Attachments’ (the paperclip button) area located on the Service Request page for upload.

7. You also have the ability to view a historical listing of all XtremIO dossier log file packages that are currently available on your system. To view them, issue the following XtremIO CLI command: show-debug-info. A series of log file packages will be listed.  It’s possible EMC may request a historical log file package for baseline information when troubleshooting.  To download, simply reference the HTTP links listed under the ‘Output-Path‘ header and input the address into your web browser’s address bar to start the download.

Example:

xmcli (tech)> show-debug-info
 Name  Index  System-Name   Index   Debug-Level   Start-Time                 Create-Time               Output-Path
 1      XtremIO-SVT   1       medium        Mon Aug 14 15:55:10 2017   Mon Aug 14 16:09:40 2017  http://<XMS IP Address>/XtremApp/ DebugInfo/1aaf4b1acd88433e9aca5b022b5bc43f.tar.xz
 2      XtremIO-SVT   1       medium        Mon Aug 14 15:55:10 2017   Mon Aug 14 16:09:40 2017  http://<XMS IP Address>/XtremApp/ DebugInfo/af5001f0f9e75fdd9c0784c3d742531f.tar.xz

That’s it! It’s a fairly straightforward process.